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General Information and Policies

Arrival and Departure

Rooms are ready for check-in after 3:30 p.m. and departure before 11:30a.m. While we make every attempt to accommodate early arrivals, we cannot guarantee availability before 3:30 p.m.

Dining

All meals are special at Glenlaurel. A full cooked breakfast is included with your room rate. Dinner is an extra special event at Glenlaurel and we take great pride in using only the freshest ingredients to create a memorable and note worthy dining experience. A candlelight dinner is served every evening at 7 pm in the Manor House. We also offer in-room dining for your dining pleasure. There is a single entree with a fixed price. The current five-course dinner is priced at $49 per person, which includes everything except tax and gratuity. On Saturday, we feature our signature seven-course dinner, which is priced at $59 per person. We prefer 24-hour reservations, however we may accept reservations until 2:00 pm the day of dining. Canceling the day of dining will result in a full charge for dining reservations. Also, upon confirmation of your reservation, please advise us of any special dietary restrictions or requests.

Driving Conditions

The roads to and from Glenlaurel are rural and are well maintained by the county. Many of the roads are curvy and some have steep terrain. All of the roads on the property are gravel and can become slippery at times. For best results during inclement weather, a four-wheel drive would be the recommended choice of transportation. We regret we are unable to offer refunds due to severe weather.

General

Glenlaurel is a smoke free property. There is no smoking anywhere on the property. This includes the guest rooms, public spaces, balconies, decks, buildings, and the entire 140-acre estate and grounds. Sorry, no pets permitted. We do not accommodate children under the age of 16. We offer parenting getaways for the benefit of parents. We can recommend nearby areas well suited to couples with children. Our phone system allows you to make charge calls in your room anytime. You may be reached from 9:00 a.m. until 6:00 p.m. at (740) 385-4070 and at other times with your room extension number.

Amenities

There may be times when appliances, hot tubs, fireplaces, electronics, etc. can malfunction. We strive to service & restore these amenities as quickly as possible and we are unable to provide any rental concession for time without these items. In addition, loss of electricity, water, or any other “Acts of God & Mother Nature,” that are outside our control will not result in a refund or discount of any kind. Due to the cleaning and servicing of the hot tubs, there are times when the water temperature is not at peak temperature and may need additional time to heat. We ask that you adhere to the guidelines and policies with regards to the use of amenities to allow them to function at peak efficiency. Failing to do so may result in damage & excessive cleaning fees.

Confirmation

Upon the receipt of your email reservation request (which includes your charge card number), we will contact you by phone within 24 hours if the room or cottage you requested is unavailable or if an alternative charge card is required. Your reservation is not complete until confirmed by email within 24 hours. Advance Deposit: We charge one night's lodging to your credit card on the day your reservation is confirmed (this does not include tax or gratuity).

OCTOBER/HOLIDAY BLACKOUT. All October dates and most holiday dates are at the weekend rate.

NO CHILDREN. NO PETS. We do not accommodate children under 16. We offer parenting getaways for the benefit of parents. Or, you may call and we will recommend nearby areas well suited to couples with children.

 

  • Cancellation Policy: Cancellation Policy: Because of our size, cancellations affect us significantly. Therefore, we adhere to a strict cancellation policy. If you find it necessary to cancel, please notify us at least 14 days prior to arrival and your deposit will be refunded minus a $25 administrative fee. If you cancel with less than 14 days advance notice, you will be charged one nights stay unless we can rebook your room. In the event you reschedule with less than 14 days notice you will be charged a $25 administrative fee. Reservations can only be rescheduled one time, any rescheduling thereafter will result in being charged one nights stay. In the event you need to cancel or reschedule within 3 days of your reservation, you will be responsible for the entire length of your stay (we may make an exception provided a verifiable medical emergency is produced or we can book your room). We guarantee your room; therefore, cancellations must be made directly with guest services during regular office hours. In the event of an early departure, we are unable to provide a refund of any type. Please be sure to contact us about all changes and cancellations. Guest Services, 1-800-809-7378. Having said all this as delicately as possible, rest assured that you and your non-smoking, temporarily kid-less, ready-to-relax friends will be treated like royalty. Assuming you've completed the tour and chosen the right nest for your needs, the only thing missing is availability information on your special date(s).
  • Minimum night stay: TWO NIGHT WEEKEND MINIMUM. If you request a Saturday night stay, you must link it with either Friday or Sunday with both nights at the weekend rate. A Friday night stay also requires a two-night minimum, and Friday is always sold at the weekend rate. Some exceptions are made during winter months.
  • Payment Policy: Credit Cards Accepted
  • Reservation Policy: Guest Services are available each day from 9a.m. – 6 p.m., 1-800-809-REST (7378). For your convenience, you can also check availability and make reservations online. If you have any questions or don’t see what you are looking for, please call guest services. An advance deposit of one night's lodging is required to confirm your reservation. All rates are for two people and include a full breakfast. There is a two-night minimum on the weekends. If you reserve a Friday or Saturday night, you must link it with one other night at the weekend rate. Sunday night is at the weekend rate unless it is linked with Monday night in which case, we will discount it to a weeknight. During the month of October, all of our accommodations are at the weekend rate. Some exceptions are made during winter months.
  • Smoking Policy: NO SMOKING. There's no smoking anywhere in the buildings or on the grounds.
  • Spirits: No alcoholic beverages are sold.
 

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