- Check-In: 3:00 pm to 9:00 pm. If you anticipate arriving later than 9:00 PM, please contact us prior to 9:00 PM for instructions for late arrival.
- Check-Out: 11:00 am.
- Minimum night stay: Minimum Stay Requirements: 2 nights weekends (i.e. if your stay includes Friday or Saturday night); 2 nights during Fall foliage season ; 3 nights President's Day or Columbus Day weekends; four nights during the Christmas/New Year's period.
- No Children: Stone Hill Inn is not appropriate for children.
- Payment Policy: Payment in full is expected at check-in. Accepted methods of payment are: Visa, MasterCard, American Express, Diner's Club, Discover, cash, money orders, and travelers' cheques. Personal or business checks are not accepted.
- Reservation Policy: Deposits: Upon making a reservation, a 50% deposit (100% in the case of a one-night stay), including tax, will be charged to your credit or charge card to guarantee your reservation. Reservations are not held without a deposit. Any Inn-Dulgent Extras are charged for at the time they are ordered. Cancellations: Should you have to change or cancel your reservation for any reason, we require at least 15 days' advance notice (30 days' notice for high season). With the required amount of notice, we will refund your deposit, less a 5% processing fee. For reservations cancelled within 15 days (or 30 days for high season) of your reserved arrival date, you will be charged for the full amount of the reserved stay, unless we are able to re-book your room. If we are able to re-book your room, we will refund the re-booked portion, less the 5% processing fee. Inn-Dulgent Extras each have their own cancellation policy, as outlined on our website. Because of our small size, cancellations affect us significantly, and we do not over-book, as large hotels do. We must enforce our cancellation policy.
Inclement weather: The only exceptions are if the airports you are traveling through are closed or if state police along your driving route are recommending that people stay off the roads due to very bad weather. Otherwise, we expect you to honor your reservation. If you are worried about having to cancel for any reason, we recommend you purchase travel insurance through a third party for your own financial protection.
- Smoking Policy: Smoking is ONLY permitted in two designated outdoor areas, regardless of the weather. Those choosing to disregard our policy will be asked to leave without refund, and a $50 cleaning fee will be charged to the credit or charge card on file, as well as an extra night's charges, if necessary, in order to air the room to make it acceptable for incoming guests. Heavy smokers would likely be happier staying elsewhere.
- Travel Agent Information: We do not pay travel agent commissions, nor do we have special travel agent rates.
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