- Cancellation Policy: A refund of your deposit minus a $15.00 service charge will be made if a cancellation notice is received by us at least 15 days prior to your reservation date.
There is a 30 day cancellation policy on all holiday and special event weekends. If a cancellation is made within 15 days of arrival date, then a deposit refund will be made to the extent the accommodations can be rented again over the entire reserved period. If a last-minute cancellation is necessary, and we can rent the room, the same refund policy applies. No refunds for rooms not re-rented. - Check-In: AFTER 3:00 p.m.
Our door is locked at 11:00 p.m. Special arrangements should be made for late arrivals. - Check-Out: PROMPTLY at 11:00 a.m.
- Children: The Captain Lord Mansion is not an appropriate setting for infants and toddlers.
- Desk/Office Hours: Our reservation desk is open from 8:00 a.m. to 10:00 p.m.
- No Pets: Pets cannot be accommodated.
- Payment Policy: Balance due upon checkout. Cash, checks, Discover, MasterCard or VISA only.
- Reservation Policy: You are required to send a check or guarantee on your credit card the full amount for a one or two night reservation.
For stays longer than two nights, we require a deposit of one-half the reservation total. - Smoking Policy: Guests choosing to disregard our non-smoking policy will be reminded that our inn offers a smoke-free environment to all our guests. Those choosing to disregard our policy will be subject to cleaning fees and the inn will be compensated for lost future revenue by smokers whose smoking render a room unacceptable for incoming guests.
- Spirits: The inn has a Bed & Breakfast liqour license to sell wine, sparkling wines and champagne. Guests may not consume personal liquor in public areas.
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